Last Updated: March 2026

Jelly AI Labs, Inc.  |  getjelly.com  |  support@getjelly.com

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These Terms of Service (“Terms”) are a legal agreement between you and Jelly AI Labs, Inc. (“Jelly,” “we,” “us,” or “our”), a Delaware corporation. They govern your access to and use of the Jelly AI iOS application, website, and any related services (collectively, the “Service”).

Please read these Terms carefully. By downloading, installing, or using Jelly AI, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Acceptance of Terms

By using any part of the Service, you confirm that you have read, understood, and agreed to these Terms. If you are using Jelly AI on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

These Terms incorporate our Privacy Policy by reference. Please review it to understand our data practices.

1.1 What Jelly AI Is

Jelly AI lets you create AI-generated photos and videos from your selfies and uploaded images — including AI headshots, style transfers, photo-to-video animations, and other creative effects. We may change, suspend, or remove features or AI models at any time, for example when third-party model providers update or deprecate their services.

2. Eligibility

2.1 Age Requirements

You must be at least 13 years old to use Jelly AI. If you are located in the European Union, European Economic Area, or the United Kingdom, you must be at least 16 years old. By using the Service, you represent that you meet the applicable age requirement.

2.2 Your Responsibilities

You are responsible for all activity that occurs through your use of the Service.

3. Subscriptions, Credits, and Payments

3.1 Free and Paid Tiers

Jelly AI may offer a limited free tier and paid subscription plans that unlock additional features and higher usage limits. We also offer credit packs that give you a fixed number of AI generation credits. Current pricing is displayed in the App Store and within the app.

3.2 Apple In-App Purchases

All purchases, including subscriptions and credit packs, are processed through Apple’s App Store using Apple’s In-App Purchase system, managed by RevenueCat. By making a purchase, you also agree to Apple’s Terms of Sale and App Store terms. We do not directly handle your payment card data.

3.3 Subscription Auto-Renewal Disclosure

IMPORTANT: Subscriptions auto-renew automatically. Your subscription will automatically renew at the end of each billing period at the same price, unless you cancel at least 24 hours before the renewal date. Apple will charge your Apple ID account on the renewal date. To avoid being charged, you must cancel before the renewal date. Cancellation does not provide a refund for the current period.

Specifically: 

• Monthly subscriptions renew every 30 days.
• Annual subscriptions renew every 12 months.
• The price of your subscription is confirmed in the App Store at the time of purchase. We will provide at least 30 days’ advance notice of any price increase, and Apple will notify you before your renewal if the price has changed.
• Subscription management: iPhone Settings > [Your Name] > Subscriptions > Jelly AI
• Cancellation takes effect at the end of the current billing period. You retain access to paid features until then.

3.4 Free Trials

We may offer free trials for paid subscriptions. If you do not cancel before the trial ends, you will be charged for the subscription at the standard price. Trial eligibility is determined by Apple. Cancellation during a trial: iPhone Settings > [Your Name] > Subscriptions > Jelly AI > Cancel Free Trial.

3.5 Refund Policy

Payments are processed by Apple and are subject to Apple’s refund policies. Jelly does not directly issue refunds for App Store purchases.

• To request a refund: Visit reportaproblem.apple.com or contact Apple Support.
• Apple may grant refunds at its discretion, including for accidental purchases, unauthorized purchases, and purchases that did not work as advertised.
• EU/EEA users: You have a statutory right of withdrawal from digital content purchases under EU Consumer Rights Directive 2011/83/EU. If you have not started using the subscription or credit pack, you may withdraw within 14 days. Contact support@getjelly.com to initiate a withdrawal request.
• California users: No additional refund rights beyond Apple’s policies, except as required by California law.

We may, at our discretion, issue service credits (not cash refunds) for technical issues that prevent you from using the Service, on a case-by-case basis. Contact support@getjelly.com.

3.6 Credits

Credits are virtual consumable items that may be used to access certain AI generation features such as generating content or unlocking premium effects.

Purchased credit packs: 

• Do not expire and remain in your balance as long as you continue using the Service.
• Have no monetary value, are non-transferable, and cannot be exchanged for cash, other currency, or any form of compensation outside the app.
• Are not refundable except as required by law or Apple’s refund policies.
• All credit purchases are made exclusively through Apple’s In-App Purchase system.

Subscription credits: 

• Your subscription may include usage allowances that reset on a periodic basis (such as weekly or monthly), regardless of your billing cycle. Unused allowances do not roll over to the next period.

All credits: 

• Different AI models or features may consume different credit amounts, as displayed in the app at the time of generation. We reserve the right to adjust credit costs, introduce new tiers, or modify the credit system at any time.
• We reserve the right to modify, convert, or discontinue the credit system with 30 days’ notice. In the event of a credit system change, remaining purchased credits will be converted at a rate determined by us.
• Credits may be forfeited if your access is terminated for violation of these Terms, or after a prolonged period of inactivity.
• Promotional or free credits may expire or be revoked if misused or obtained through fraudulent means.

3.7 Price Changes

We may change subscription prices at any time. We will provide at least 30 days’ advance notice of price changes. If you do not agree to a price change, you may cancel your subscription before it takes effect. Continued use of the subscription after the price change takes effect constitutes acceptance of the new price.

4. User Content and AI-Generated Content

4.1 Your Uploaded Content

You may upload photos, selfies, and other images to the Service (“User Content”). You retain full ownership of your User Content. By uploading User Content, you grant Jelly a perpetual, non-exclusive, worldwide, royalty-free license to use, store, process, and improve our services with your User Content, including to:

• Provide the specific AI generation feature you requested;
• Store your content so you can access it through the app;
• Transmit your content to our third-party AI model providers as described in our Privacy Policy Section 3.2; and
• Train and improve our AI models as described in our Privacy Policy Section 3.3; and
• Any other purpose related to operating, improving, or promoting the Service.

We will not sell your User Content or license it to unaffiliated third parties for their own independent purposes.

4.2 AI-Generated Content

When you use Jelly AI’s AI features, the Service creates AI-generated photos and videos (“Generated Content”). As between you and Jelly, you own the Generated Content you create through the Service, subject to these Terms.

You acknowledge that:

• AI generation is probabilistic and results may not always match your expectations.
• We do not guarantee the uniqueness of Generated Content — similar outputs may be generated for other users with similar inputs.
• AI-generated content does not constitute a factual depiction of any real person, place, or event.
• The legal status of AI-generated content ownership may vary by jurisdiction and is subject to change as laws develop.
• We retain a license to Generated Content as described in Section 4.4.

4.3 Your Responsibilities for Content

You are solely responsible for your User Content and how you use Generated Content. You represent and warrant that:

• You own or have the necessary rights (including consent from depicted persons) to upload any photos you submit.
• Your User Content and use of Generated Content does not violate any law or any third party’s rights, including intellectual property, privacy, and personality/publicity rights.
• You will not upload photos of other people without their knowledge and consent.
• You will comply with all applicable laws when sharing or publishing Generated Content.
• You will not use the Service to generate content featuring celebrity likenesses, voices, or personas without their authorization.
• You will not upload logos, trademarks, or branded content you do not own or have rights to use.

4.4 License You Grant Jelly

By using the Service, you grant Jelly a perpetual, non-exclusive, worldwide, royalty-free license to:

• Process, store, and transmit your User Content to provide the Service.
• Train and improve our AI models as described in our Privacy Policy Section 3.3.
• Display your Generated Content in Jelly AI’s marketing materials or social media.

We will not sell your User Content or personally identifiable Generated Content to third parties.

4.5 Third-Party AI Provider Terms Flow-Down

Your use of Jelly AI’s AI generation features is also subject to the acceptable use policies of our third-party AI model providers. By using these features, you agree not to:

• Generate content that these providers’ terms prohibit, including CSAM, NCII/deepfakes, or other prohibited content categories.
• Attempt to circumvent the content safety filters implemented by our AI model providers.
• Use the AI features in ways that violate the laws of your jurisdiction.

5. Acceptable Use Policy

Jelly AI is built for creative, personal expression. You agree NOT to use the Service in the following ways.

5.1 Prohibited Content

The following are absolutely prohibited and will result in immediate account termination and reporting to law enforcement where required:

• Create or distribute Child Sexual Abuse Material (CSAM) or any sexual content involving minors. This will be reported to the National Center for Missing & Exploited Children (NCMEC) and law enforcement.
• Create non-consensual intimate imagery (NCII) — sometimes called “deepfakes” — of real people without their explicit, informed, and verifiable consent.
• Generate content that harasses, threatens, intimidates, or demeans specific identifiable individuals.
• Create defamatory, fraudulent, or maliciously deceptive content about real people — including fake news, disinformation, or fabricated statements attributed to real persons.
• Produce content that violates any person’s privacy rights or discloses their personal information without consent (doxing).
• Generate content depicting real people in sexual, violent, or illegal situations without their consent.

5.2 Prohibited Actions

• Violate any applicable laws or regulations.
• Infringe the intellectual property rights of any third party.
• Attempt to circumvent any content filters, usage limits, or technical restrictions in the app.
• Use automated tools, bots, or scripts to access the Service at a scale not permitted by your plan.
• Reverse engineer, decompile, or disassemble any part of the app or its AI models or preset.
• Use the Service or outputs to train competing AI models without our prior written consent.
• Upload malware, viruses, or other malicious code.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Scrape or harvest data from the Service.
• Use the Service for commercial purposes beyond personal use without entering into a separate commercial license agreement with us.

5.3 Enforcement and Moderation

We reserve the right (but have no obligation) to proactively review content for violations. Upon identifying a violation, we may:

• Remove the offending content
• Issue a warning to the account holder
• Temporarily suspend the account
• Permanently terminate the account without refund
• Report violations to law enforcement, government authorities, NCMEC, or other appropriate bodies

You may appeal a content moderation decision by contacting support@getjelly.com within 30 days of the action. Appeals will be reviewed by a human reviewer. Our decision after appeal review is final for platform purposes (you retain any applicable legal rights).

5.4 Safety Filters and Content Limitations

We use server-side and model-side safety filters, keyword blocks, and automated content moderation to prevent prohibited content. These filters are not perfect — AI can produce unexpected, inaccurate, or offensive results despite our safeguards. You are responsible for reviewing all Generated Content before sharing or publishing it and for obtaining any necessary permissions to use a person’s image, voice, likeness, or property in your projects.

6. AI-Generated Content — Disclaimers and Limitations

Our AI features are powerful but subject to important limitations. You acknowledge and agree that:

• Generated Content is created by automated AI models and may contain errors, inaccuracies, hallucinations, or unexpected results.
• We do not represent or warrant that Generated Content is unique, accurate, or free of third-party intellectual property claims.
• Generated Content that depicts real people (including yourself) may not accurately represent that person and should NOT be used in contexts where accuracy is required (including medical, legal, financial, or identity verification contexts).
• Jelly AI does not provide medical, legal, financial, psychological, or other professional advice. Do not use Generated Content for such purposes.
• You are responsible for reviewing Generated Content before sharing it publicly and ensuring its use complies with applicable laws, including laws regarding right of publicity, defamation, and AI-generated content disclosure requirements.
• AI models improve over time. Results from future versions of the app may differ from current results. We may modify or discontinue AI features at any time.
• AI generation may occasionally produce content that appears realistic — you are responsible for clearly disclosing to third parties when sharing AI-generated content that depicts real people.

Your Generated Content is accessible only to you through the app, unless you choose to share or export it, or unless we use it as permitted under Section 4.4.

7. DMCA Copyright Policy

We respect the intellectual property rights of others and expect users to do the same. If you believe that your copyright-protected work has been reproduced in the Service or in AI-Generated Content in a way that constitutes copyright infringement, you may submit a DMCA takedown notice to our designated copyright agent.

7.1 How to Submit a Copyright Takedown Notice

Your notice must include ALL of the following:

• Your physical or electronic signature (first and last name).
• Identification of the copyrighted work(s) you claim have been infringed.
• Identification of the specific infringing content and information sufficient to locate it (e.g., the specific Generated Content or feature).
• Your contact information: name, address, telephone number, and email address.
• A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

Send your notice to: 

Jelly AI DMCA Copyright Agent Jelly AI Labs, Inc. Email: dmca@getjelly.com (preferred) Subject line: DMCA Takedown Notice

7.2 Counter-Notice Procedure

If you believe that content you posted was removed or disabled by mistake or misidentification, you may submit a counter-notice. Your counter-notice must include:

• Your physical or electronic signature.
• Identification of the content that was removed and its location before removal.
• A statement under penalty of perjury that you have a good-faith belief that the content was removed by mistake or misidentification.
• Your name, address, telephone number, and email address.
• Consent to jurisdiction of the federal district court for your judicial district, or, if outside the US, any judicial district in which Jelly may be found.

Upon receipt of a valid counter-notice, we will restore the content within 10–14 business days unless the complaining party files a court action.

7.3 Repeat Infringers

We will terminate the accounts of users who are determined to be repeat infringers at our sole discretion, consistent with the DMCA.

8. Intellectual Property

8.1 Jelly AI’s IP

The Jelly AI app, its design, features, underlying AI model integrations, software, trademarks, logos, and all content created by Jelly (excluding User Content and Generated Content owned by you) are the intellectual property of Jelly AI Labs, Inc., protected by copyright, trademark, patent, and other applicable laws. Nothing in these Terms grants you any rights to our IP except the limited license described herein.

8.2 Feedback

If you share ideas, suggestions, or feedback about Jelly AI (“Feedback”), you grant us an irrevocable, perpetual, royalty-free license to use that Feedback in any way we choose without compensation to you. We are not obligated to act on Feedback or keep it confidential.

9. Termination

9.1 Termination by You

You may stop using the Service and delete your data at any time through app Settings or by contacting support@getjelly.com. Deletion cancels your subscription (effective at the end of the current billing period) and initiates deletion of your data as described in our Privacy Policy.

9.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have:

• Violated these Terms or our Privacy Policy;
• Engaged in fraudulent, abusive, or illegal activity;
• Created risk or legal exposure for Jelly or other users; or
• Otherwise acted contrary to the spirit of these Terms.

Upon termination for cause, you forfeit any unused credits (no refund). Subscriptions are terminated immediately without proration.

9.3 Effect of Termination

Upon termination of your account, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including Sections 4, 6, 7, 8, 10, 11, 12, 13, and 14) will survive.

10. Government and Law Enforcement Data Requests

We take user privacy seriously when responding to government and law enforcement requests for data:

• We will review all requests to ensure they are legally valid, properly served, and not overbroad.
• We will notify users before complying with data requests where legally permitted to do so, so users can seek legal relief.
• We will push back on requests that are overbroad, improperly issued, or lack appropriate legal authority.
• In emergency situations involving imminent risk of death or serious physical harm, we may provide information without prior legal process.

Law enforcement requests should be directed to: legal@getjelly.com

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JELLY AI IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. JELLY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant:

• That the Service will be uninterrupted, error-free, or free of viruses or other harmful components.
• The accuracy, completeness, or usefulness of any Generated Content.
• That the Service will meet your specific requirements.
• Any specific uptime, availability, or service level for the Service.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU IN FULL.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JELLY AI LABS, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, REPUTATIONAL HARM, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL JELLY’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO JELLY IN THE 3 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

These limitations apply whether the claim is based on warranty, contract, tort (including negligence), strict liability, or any other legal theory.

Exceptions: Nothing in this Section limits our liability for: (i) death or personal injury caused by our gross negligence; (ii) fraud or fraudulent misrepresentation; (iii) any liability that cannot be excluded by law in your jurisdiction (including consumer protection laws).

13. Indemnification

You agree to defend, indemnify, and hold harmless Jelly AI Labs, Inc. and its officers, directors, employees, contractors, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of the Service in violation of these Terms.
• Your User Content, including any claims of intellectual property infringement, right of publicity violations, defamation, or privacy violations arising from content you uploaded.
• Your Generated Content, including any claims arising from your use, distribution, or publication of AI-generated images or videos.
• Your creation or distribution of non-consensual intimate imagery (deepfakes), defamatory content, or content that violates any person’s rights.
• Your violation of any third party’s rights, including intellectual property, privacy, or publicity rights.
• Your violation of any applicable law.

California residents: You waive California Civil Code Section 1542, which provides: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

14. Dispute Resolution and Arbitration

14.1 Arbitration Opt-Out

RIGHT TO OPT OUT: You may opt out of binding arbitration and the class action waiver (Sections 14.3 and 14.4) by sending written notice to support@getjelly.com within 30 days of first accepting these Terms. Your notice must include your full name and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in courts as described in Section 15. Opting out will not affect any other provisions of these Terms or your ability to use the Service.

14.2 Informal Resolution First

Before filing any claim, you agree to contact us at support@getjelly.com and give us 30 days to try to resolve the dispute informally. Most issues can be resolved this way.

14.3 Binding Arbitration

If informal resolution fails, and unless you have opted out per Section 14.1, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a “Dispute”) will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as described in Section 14.5.

The arbitration will be conducted in English, and you may choose to participate by phone, video, or written submission. The arbitrator’s decision will be final and binding, and judgment may be entered in any court of competent jurisdiction. The arbitrator shall have authority to award the same damages and relief as a court, including injunctive and declaratory relief.

Costs: For claims under $10,000, Jelly will pay all AAA filing, administration, and arbitrator fees. For claims over $10,000, the AAA Rules determine fee allocation. If you prevail on your claim, Jelly will reimburse your reasonable attorneys’ fees.

14.4 Class Action Waiver

YOU AND JELLY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. IF THIS SPECIFIC PROVISION IS FOUND UNENFORCEABLE, THEN THE ENTIRETY OF SECTION 14.3 WILL BE NULL AND VOID.

14.5 Exceptions

Notwithstanding Section 14.3, either party may:

• Bring an individual action in small claims court (for disputes within that court’s jurisdiction).
• Seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.
• Seek emergency relief to prevent imminent harm.

14.6 Time Limit for Claims

Any Dispute must be brought within one (1) year of the event giving rise to the claim. Claims not brought within this period are permanently waived and barred.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws provisions. For Disputes not subject to arbitration (or if you have opted out of arbitration), you and Jelly consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware.

EU/EEA/UK users: These Terms do not affect your rights under applicable mandatory consumer protection laws in your country of residence, including your right to bring claims before the courts of your country of residence.

15.1 Export Compliance and Sanctions

You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to U.S. government embargo, or on any U.S. government denied-party list. You will not export or re-export the Service or any data obtained through it in violation of applicable export control laws.

16. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify you through a prominent in-app notice or email at least 14 days before the changes take effect. If you do not agree to the updated Terms, you must stop using the Service before the new Terms take effect.

Your continued use of Jelly AI after updated Terms take effect constitutes your agreement to the new Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Jelly regarding the Service and supersede all prior agreements, representations, and understandings.

17.2 Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing signed by an authorized representative of Jelly.

17.4 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may freely assign these Terms, including in connection with a merger, acquisition, or sale of our assets. We will notify you of any assignment that materially affects your rights.

17.5 Force Majeure

We will not be liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, pandemics, war, cyberattacks, or government action.

17.6 Apple-Specific Terms

Jelly AI is made available on Apple’s App Store. As required by Apple’s App Store Review Guidelines:

• Apple is not a party to these Terms and has no obligation to provide maintenance or support for Jelly AI.
• Apple is not responsible for any claims you or any third party may have relating to Jelly AI or your use of Jelly AI.
• Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to your use of the Jelly AI app on an Apple device.
• In the event of any conflict between these Terms and Apple’s usage rules for the App Store, Apple’s usage rules will control.

17.7 No Partnership

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Jelly.

18. Contact Us

If you have any questions about these Terms, please reach out:

Jelly AI Labs, Inc.

Jelly AI App — Legal Inquiries

General: support@getjelly.com

DMCA / Copyright: dmca@getjelly.com

Law Enforcement: legal@getjelly.com

Website: getjelly.com

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